Ten steps from when you first reach out to when we hand you the warranty paperwork. We use this process on every install across the OKC metro, every time, with no shortcuts and no surprises.
Whether the project is a single water heater swap, a tank-to-tankless conversion, or a multi-stage water treatment install, these are the steps. Some take longer than others depending on scope. None get skipped.
Call, text, or quote request form — typically a response within 5 minutes during business hours
When you call or submit a request, we get back to you fast. During business hours that means a call or text within roughly 5 minutes. After hours we try to be quick but it might be a little longer for non-emergency requests. For true emergencies — no hot water, leaking tank, gas smell — we dispatch around the clock.
2-hour appointment window, on-the-way text, arrival text
We schedule the assessment in a 2-hour window that works for you. Our technicians dispatch with on-the-way messaging so you know they are headed your direction, and an arrival message when they pull up. The tech usually calls before arriving as well. No deposit, no obligation to proceed.
Real look at your home, real diagnosis, real recommendation
Your tech evaluates the install location, the existing gas line capacity, venting, electrical, drain access, and any code-required upgrades. For water treatment work this includes a free in-home water test (chlorine, hardness, pH, TDS). For repair we run a full diagnostic, not a guess. The assessment usually takes 30 minutes to an hour. You will know what is going on with your water heater and what your options are before we leave.
Itemized, written, valid for 30 days
We do not do handwritten quotes. Your quote is generated on the iPad during or right after the assessment and sent to you by email or text the same day. Every line is itemized — equipment, labor, permits, disposal, water treatment pairing, code-required upgrades — so you can see exactly what you are paying for. The quote is valid for 30 days.
Same-day install in most cases for urgent calls
Once you approve the written quote, we schedule the install. For emergency or urgent calls (no hot water, leaking tank) we can often complete the work the same day. For planned projects we work to a date that fits your schedule. We confirm the install date in writing along with start time and any pre-arrival prep you will need to do.
Clear access, boot covers, drop cloths, 9 AM earliest start
Before we arrive, you clear clutter around the water heater and along the path we will use to move equipment in and out. When the tech arrives — on-the-way and arrival texts — they put on boot covers before entering your home. Drop cloths go down on flooring that could be damaged by the work. The standard earliest install start time is 9 AM.
If something unexpected appears, you approve any added work in writing before we proceed
Most tank replacements take a few hours; tankless conversions and multi-stage water treatment installs run longer. If a real hidden condition shows up during the work — failed valve behind a wall, damaged supply lines, code-required upgrade that was not visible during the assessment — the truck stops. We explain the added scope and price in writing, you approve in writing, then we continue. No surprise charges at the end.
Every install meets current code; we pull permits and coordinate inspection
Every water heater install in the OKC metro is brought up to current code: expansion tank where required, T&P valve, drain pan with proper drain line, modern flex connectors, seismic strapping, correct venting sizing, and proper gas line capacity. We pull the plumbing permit, schedule the inspection with the local building department, and meet the inspector on site. License #OK134135.
Leak check, combustion check, flow rate, thermostat calibration
Nothing leaves our hands until it has been tested. On every install we run a full leak check on every connection, a combustion check on gas units, a flow rate check on tankless units, and thermostat calibration to your preferred temperature. Anything off-spec gets fixed before we move to the walkthrough.
How to operate it, what to watch for, paperwork filed before we leave
We walk you through operating the new system — thermostat settings, common error codes for tankless units, recommended maintenance schedule, app setup if applicable (Navien NaviLink). For water treatment installs we explain salt refill schedules where relevant (we do not leave a starter bag of salt, but we tell you exactly what to buy and where). Manufacturer warranty is registered with the brand before we leave the property — you get the paperwork the same day.
The steps above describe the flow. The standards below describe how we handle the work inside that flow.
You always know when the tech is coming and when they have arrived. No 'all-day window' waiting.
Worn any time our technicians enter a customer's home — not just on install day, every time.
Standard on every install. We are working with old equipment, water, and sometimes solder — flooring protection matters.
Everything itemized and sent to you the same day by email or text. Re-reviewable any time within 30 days.
If anything changes the price after work begins, we stop, explain in writing, get your written approval, then continue. No surprise charges at the end.
Expansion tank, T&P valve, drain pan, seismic strap, modern flex connectors, correct venting sizing, proper gas line capacity. Every install. Every time.
You do not deal with city hall. Permit fee is included in the quoted price.
If repair makes sense, we repair. If your unit is past the point where repair is economical, we tell you and quote replacement. We do not steer based on which job pays us more.
Free in-home assessment. No deposit. No obligation. Callback in about 5 minutes during business hours.