Standard timing for a single-system install (HALO 5 alone, HALO ION 2.0 Plus alone, or HALO CK10 alone). Multi-stage configurations (HALO 5 + dedicated filtration + RO at the kitchen) take longer because of multiple connection points and pressure checks.
Pre-arrival prep on your side
Day beforeClear access to the planned install location (garage, utility room, or basement near the main water line). Clear the path from the front or garage door to that location of anything large. If a drain is in the planned area, confirm it is accessible. Pets contained — front doors will be opening during the install.
On-the-way + arrival messaging
Arrival windowTech dispatches with on-the-way and arrival texts. The new HALO system, plumbing supplies, bypass valve assembly, drain line components, and (where applicable) brine tank arrive on the truck.
Walk the install location, final water test
First 15 minutesBoot covers on. Drop cloths down. Tech walks the install location with you and confirms placement. A second on-site water test confirms the chemistry from the assessment is consistent with what is in the system today (occasionally supply conditions change between assessment and install — the second test catches that).
Tie-in plumbing prepared
30 minutes to 1 hour inThe supply line is cut into and the bypass valve assembly is plumbed in upstream of the future system location. This is the most precision-heavy part of the install — we get the bypass right because it is what enables future service without shutting off the home.
Water off, system tied into the main line
1–2 hours inCold water supply to the home shuts off for the actual tie-in. Treatment tank or H2 ZERO housing connects to the bypass assembly. Drain line routed to the code-approved drain (slop sink, exterior drain, or condensate pump location depending on your install). For salt-based systems, the brine tank is positioned and the brine line connected.
Power, water on, system startup cycle
2–3 hours in120V power connected for salt-based systems. Water back on at the main. Bypass valve set to route water through the new system. Initial startup cycle runs — for salt-based softeners this is a full regeneration cycle that flushes the new media and verifies the brine, drain, and rinse stages. For HALO 5 (salt-free) the startup verifies flow through the carbon and KDF media without backwash.
Pressure check, water quality verification, walkthrough
Final 30–60 minutesPressure check on every new joint. A water quality test at a downstream tap verifies the system is treating as expected. Walkthrough: how the bypass valve works, what the salt fill schedule looks like (and what to buy), what the system will do automatically (regen frequency on salt-based, ongoing flow on salt-free), what warning signs to watch for, and what regular maintenance is needed.
Salt purchase guidance, warranty registration, paperwork
Wrap-upFor salt-based systems: we tell you exactly what salt to buy (high-purity solar or evaporated, not rock salt), how much, and where locally. We do not leave a starter bag — the system can run a few days before the first scheduled regen, which gives you time to pick up salt on your normal schedule. Manufacturer warranty registered with HALO before we leave. Paperwork in your hands the same day.